Warranty

DEFINITIONS 

 

Structural Integrity: The structural integrity is the ability of the product to safely function when in use as it was originally intended.  

 

Wrong Product: If we make an order entry or production error and send you the wrong product, we will replace with the correct item. 

 

II.WARRANTIES 

 

Subject to the limitations and conditions set forth below, Only Good Things (Seller) provides the following warranties for its products: 

 

INDOOR SEATING 

 

  • Steel Seating: 5 years structural integrity in the frame. 

 

  • Wood Seating: 3 years structural integrity in the frame. 

 

INDOOR TABLE BASES 

 

  • Steel Table Bases: 5 years structural warranty. 
     
  • Wood Table Bases: 3 years structural warranty. 

 

INDOOR TABLE TOPS 

 

  • Solid Wood: 3 years structural integrity in the frame.  

 

  • Laminate: Subject to the warranty of the laminate supplier, if any, and to the extent assignable.  

 

OUTDOOR TABLE TOPS 

 

  • Metal: 1 year structural integrity in the frame. 

 

OUTDOOR TABLE BASES 

 

  • Metal: 1 year structural integrity in the frame. 

 

OUTDOOR SEATING 

 

  • 1 year structural integrity in the frame.  

 

 

III. PROVISIONS APPLICABLE TO ALL SELLER PRODUCTS AND SERVICES 

 

WHAT IS NOT COVERED BY WARRANTY 

 

  1. These warranties will not extend to ordinary wear and tear or goods subjected to misuse, abuse, neglect, damage, improper transportation, improper storage, improper cleaning, accident or improper installation or maintenance or which have been altered or repaired by anyone other than Seller or its authorized representative.  
  2. All other component parts not manufactured or supplied by Seller come without warranty (screws, casters, glides, foot rests, Velcro, grommets, washers, stacking bumpers, foot rings). 
  3. No warranty is made as to the selection, aesthetics, colorfastness, wear, or aging capability of fabrics, fabric treatments, finishes, or filling materials, including, but not limited to fillers such as foam/poly, cotton, and cardboard. Rusting of cast iron or steel is not covered by warranty. 
  4. Wood has a unique and naturally occurring pattern that can vary greatly. Due to the complex structure of wood, small knots, piths, pores, rings, etc. may appear and add decorative appeal. Variation in finish color due to organic variation in wood is not covered and is expected to occur.  
  5. Flipping a chair on the top of a table will cause damage to the structural integrity and finish of both products and will accelerate the wear and tear of the table top finish and seat finish. Damage caused by flipping chairs on tables is not covered under the warranty.  
  6. “Stacking” items are susceptible to more wear and tear due to constant stacking; the warranty does not cover seat finish wear due to stacking or scratches/chips in powder coat finish where the legs meet during the stacking process.   
  7. Solid wood and laminate table tops must be stored and used in indoor environments with relative humidity in the range of 35% to 50%. Exposure to relative humidity outside this range will cause the product to warp, check, or crack, resulting in loss of warranty coverage. 
  8. Charges for shipping, handling, installation, or disposal of defective units and/or replacement units unless approved in writing by Seller.  
  9. Custom orders including but not limited to powder coat, stain, and upholstery will void warranty.  

                   

                   

                  WHO BENEFITS FROM WARRANTY? 

                   

                  1. If you purchase a product directly from the Seller or an authorized dealer (i.e. submit a purchase order, receive an acknowledgement for that order and pay the Seller for the goods received according to the terms of the invoice) for your own use, then you are the Buyer, and you will receive benefits of any applicable warranty described in this document. Only original buyers benefit from this warranty; the warranty is non-transferable.  

                   

                  ADDITIONAL INFORMATION 

                   

                  1. Any warranty will begin on the date of shipment to the Buyer, subject to the conditions and limitations noted in this document. 
                  2. At the Buyer’s request the Seller will attempt to match color during any repair or replacement, as long as a sample “product to match” has been shipped to the Seller at the expense of the Buyer. For various technical reasons related to color degradation in UV light and variations arising from the differences in lighting standards at different locations, the Seller does not guarantee that finishes will match.  
                  3. Seller reserves the right to make changes in design and construction or discontinue products without prior notification. 
                  4. In the event that a product or component is no longer available for any reasons or we have discontinued a particular material, part, or product, then the Seller will have no liability due to the inability to replace any unavailable part. The Seller’s sole responsibility will be to offer an alternative part of reasonably similar performance or in its sole discretion refund the purchase price. 
                  5. Repairs and replacements do not extend any product warranty. In the event of any authorized repairs, the warranty term remains the order original day of shipment. 
                  6. Due to the use of natural materials (wood, steel) and craftsmanship in our products, normal variations may occur from piece to piece. This warranty does not cover such differences, nor are variations from printed or digital images covered.  

                             

                             

                            LIMITATIONS AND DISCLAIMERS 

                             

                            SELLER MAKES NO OTHER WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED, BY OPERATION OF LAW OR OTHERWISE, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ALL OF WHICH ARE HEREBY SPECIFICALLY DISCLAIMED. In particular, but without limiting the generality of the foregoing exclusion, (i) if the goods are made according to buyer’s specifications, Seller does not warrant adequacy of such specifications or that the goods will perform in accordance with such specifications, (ii) if any goods furnished hereunder are made by any supplier other than Seller, Seller does not provide any warranty with respect to such goods, (iii) Seller does not warrant that the goods are in compliance with laws of any country, and (iv) if the goods are modules or assemblies, Seller does not warrant design, design performance, durability or system integration of the modules, assemblies or any components thereof. Limited warranty based on 6 hours, 365 day use. Seller’s sole obligation under the foregoing warranties will be limited to either, at Seller’s option, replacing or repairing defective goods or refunding the purchase price paid for such goods previously paid by Buyer, and Buyer’s exclusive remedy for breach of any of such warranties will be enforcement of such obligation of Seller. These warranties will not extend to ordinary wear and tear or goods subjected to misuse, abuse, neglect, damage, improper transportation, improper storage, improper cleaning, accident or improper installation or maintenance or which have been altered or repaired by anyone other than Seller or its authorized representative. Seller shall not be liable on any claim for defective goods, which is not made within five (5) days after discovery of defect.  The warranty is valid from the date of shipment to the original buyer and is non-transferable. Repair or replacement of goods will not extend the time of the original warranty. Misuse of goods includes without limitation (i) outdoor use of any goods intended for indoor use; and (ii) use of products in unsuitable environments or conditions.  Where a product model is covered by a specific warranty for such model, the specific warranty shall govern and any more general warranty which might otherwise apply to the product type shall not apply. For all warranties, notwithstanding anything else in this warranty to the contrary: depending on the product’s specific warranty, after the third or seventh anniversary of the date of shipment of the goods, Seller’s sole obligation under the foregoing warranties will be limited to either, at Seller’s option, replacing or repairing defective goods with Buyer responsible for the percentage of Seller’s expense for such repair or replacement set forth below, or refunding the percentage set forth below of the purchase price paid for such goods previously paid by Buyer, and Buyer’s exclusive remedy for breach of any of such warranties will be enforcement of such obligation of Seller. 

                             

                            REMEDIES AND LIMITATION OF LIABILITY  

                             

                            In the event Buyer claims Seller has breached any of its obligations under the contract, whether of warranty or otherwise, Seller may request the return of the goods and tender to Buyer the purchase price previously paid by Buyer, and in such event, Seller shall have no further obligation under the contract except to refund such purchase price upon redelivery of the goods. No goods may be returned without Seller’s written request. If Seller requests the return of the goods, the goods will be returned by Buyer unless otherwise authorized in writing by Seller. Seller reserves the right to inspect any claimed defect, repair defective goods or install replacement parts, and perform any adjustment incident to satisfactory operation of the goods. In the event Buyer claims Seller has breached any of its obligations under the contract, whether of warranty or otherwise, and Seller has not delivered any goods to Buyer, Seller may tender to Buyer the purchase price previously paid by Buyer, and, in such event, Seller shall have no further obligation under the contract except to refund such purchase price previously paid by Buyer. The remedies contained in this and the preceding paragraph shall constitute the sole recourse of Buyer against Seller for breach of any of Seller’s obligations under the contract, whether of warranty or otherwise. In no event shall Seller be liable for loss of time, inconvenience, commercial loss, incidental, consequential or special damages, including without limitation, lost revenues, profits or recall expenses, nor shall Seller’s liability on any claim for damages arising out of or connected with the contract or the manufacture, sale, delivery or use of the goods exceed the purchase price of the goods previously paid by Buyer to Seller. Any warranty rights which Seller may have relating to any goods provided by other suppliers will be assigned to Buyer upon request. Seller shall not be liable for failure to perform its obligations under the contract resulting directly or indirectly from circumstances beyond Seller’s reasonable control. 

                             

                            Effective Date: October 27, 2020 

                             

                            GRAPIDS 29983-1 528311v4